Your customers are individuals with their own schedule. Allow them to manage their insurances any time they want with a 24/7 conversational assistant.
Conversations between humans are rarely one question and one answer. Rasa's advanced dialogue management is based on Machine Learning and allows for smarter conversations.
Rasa seamlessly integrates with your existing systems, like your CRM.
Deploy Rasa on-prem or on your private cloud and keep your customer's data secure.
Helvetia, a leading Swiss insurance company, wanted to use conversational AI to reduce their customer acquisition costs as human agents are very expensive. Especially, for so-called “low value” policies, the costs of acquiring a new policy can exceed the insurance premium.
Cost savings should not come with a poor customer experience. That’s why Helvetia was looking for a better way to handle complex, multi-turn dialogues and engage users proactively. In addition, the Swiss insurance industry has very high standards towards data privacy.
Helvetia successfully implemented the Rasa Platform and the go-live deployment showed a very high conversion rate of 24% who bought a new insurance policy via text message. The production process was structured as follows:
Extension to a wider audience. These initiatives have C-Level buy-in and allow Helvetia to sustain a competitive advantage in the future.