Helvetia, a leading Swiss insurance company, is dedicated to superior customer experience. However, claims management still involves a lot of manual work in customer service and the back office, resulting in high costs and long waiting times for their customers. That’s why Helvetia decided to introduce an automated, conversational agent.
Claims management is very complex because of the underlying business processes. Therefore, multi-turn conversations are necessary that are able to fully integrate into backend systems or work in combination with RPA. For data privacy reasons, an on-premise hosting was required.
Helvetia was able to solve those challenges with Rasa Platform and introduced a messaging bot that automates the claims management process for bike thefts, including authentication and payments using RPA. Important milestones in the development were:
After this successful implementation, further roll out to more use cases are planned.
Tightly integrated in your backend systems, allowing your customers to...
Your customers are individuals with their own schedule. Allow them to manage their insurances any time they want with a 24/7 conversational assistant.
Conversations between humans are rarely one question and one answer. Rasa's advanced dialogue management is based on machine learning and allows for smarter conversations.
Rasa seamlessly integrates with your existing systems, like your CRM.
Deploy Rasa on-prem or on your private cloud and keep your customer's data secure.