The IT helpdesk of a major American enterprise receives a huge number of technical questions each day. Around 70% of those are repetitive. Response times tend to be in the days and stop employees from achieving their tasks faster.
Most of the questions include a lot of technical and company-specific terms which are hard to pick up for SaaS-based NLU systems. Furthermore, these interactions include sensitive data and cannot leave the organization due to data regulations and compliance.
The company deployed a conversational AI system on-prem using the Rasa Platform. Having thousands of historic chat logs, the company was able to train their own, domain-specific language model which increased the accuracy significantly. The conversational AI reduced the response time by 50% and increased the job satisfaction of IT helpdesk staff and employees.
The solution will now be introduced to all departments within the company handling thousands of requests each week.
Internal systems are usually hard to use. Let your employees express what they want in natural language and save them time.
Conversations between humans are rarely one question and one answer. Rasa's advanced dialogue management is based on Machine Learning and allows for smarter conversations.
Rasa seamlessly integrates with your existing systems like SAP or Oracle.
Deploy Rasa on-prem or on your private cloud and keep your employee's data secure.