Talkspace is a leader in online mental health therapy, using messaging to connect therapists with patients. The company was looking to automate repetitive conversations like onboarding with an AI assistant to minimize costs during their growth phase.
Existing cloud-based APIs like Dialogflow or LUIS are unable to meet their stringent privacy requirements and need for a HIPAA-compliant data hosting and processing.
Talkspace chose Rasa Stack and Platform to build an AI assistant in-house with their product team. All tools are hosted in their HIPAA-compliant on-prem or cloud servers, guaranteeing privacy and data security.
Rasa’s contextual dialogue technology allows the product team to build natural, complex conversations which connect to existing backend APIs to fetch relevant data, for example user profile information.
In just a few months, Talkspace built an AI assistant for their user onboarding flow. The assistant allows therapists focus on helping patients while lowering user acquisition costs. Talkspace plans to add more skills to its AI assistant based on real user conversations.
- Bonnie Ray, VP Data Science at Talkspace
Location: New York, USA