The conversations view lets you inspect all the conversations users have had with your assistant on any channel. Click on a message to correct any NLU mistakes. If NLU was correct, but Rasa Core selected the wrong action, you can switch to interactive learning mode to correct the behaviour. Correcting mistakes will create new stories for training your model.
If you aren’t sure how to correct something, you can always flag a message and revisit it later. There is a filter button in the top right that lets you narrow down which conversations you want to look at, whether by date, flagged, conversation length, or actions, entities, and intents that should be present.Check out this video tutorial for a more detailed explanation of annotating conversations with Rasa X.