Warning: This document is for an old version of Rasa. The latest version is 1.10.7.


You first have to create a Twilio app to get credentials. Once you have them you can add these to your credentials.yml.

Getting Credentials

How to get the Twilio credentials: You need to set up a Twilio account.

  1. Once you have created a Twilio account, you need to create a new project. The basic important product to select here is Programmable SMS.

  2. Once you have created the project, navigate to the Dashboard of Programmable SMS and click on Get Started. Follow the steps to connect a phone number to the project.

  3. Now you can use the Account SID, Auth Token, and the phone number you purchased in your credentials.yml.

For more information, see the Twilio REST API.

Using run script

If you want to connect to the Twilio input channel using the run script, e.g. using:

rasa run

you need to supply a credentials.yml with the following content:

  account_sid: "ACbc2dxxxxxxxxxxxx19d54bdcd6e41186"
  auth_token: "e231c197493a7122d475b4xxxxxxxxxx"
  twilio_number: "+440123456789"