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Djingo: helping customers with first-line technical troubleshooting

Meet the Assistant

With Djingo, human agents can focus on handling the tough problems instead of performing routine and repetitive troubleshooting tasks. Customers are able to resolve issues 24/7, via a personalized conversational interface.

Djingo is capable of looking up account information, answering billing questions, and suggesting steps to diagnose phone and internet connectivity issues.

Languages Supported

French

Channels

Web App, Facebook Messenger, Skype

Industry

Telco

Use Case

Customer Support

Orange is a network operator and creator of digital experiences, serving 264 million customers in 27 countries.