In a rapidly-changing global crisis, disseminating and collecting public health information is a challenge. Telephone outreach is an important tool for connecting with broad segments of the population, particularly older adults, but call centers are particularly difficult to scale during a pandemic.
Vocinity’s conversational cognitive agents can be deployed across telephone, text, and chat channels, allowing governments and schools to automate survey collection and hotline responses.
English, Spanish, German, French
Voice (phone), Voice (WebRTC via webpage), SMS, Web Chat, Facebook
Data collection, Information retrieval (FAQ)
Founded in 2018, Vocinity helps enterprises scale outreach and customer service operations with AI-powered Cognitive Conversational Agents.