Bot Starts the Conversation
This guide shows you how you can have the your assistant proactively start the conversation with a user. You achieve this by sending a message on behalf of the user that triggers a welcome flow.
Responding to the Welcome Message
First, create a welcome flow with an NLU trigger.
Add a flow guard that always evaluates to false
if you want to ensure this flow cannot be started
at any other time.
And add the corresponding intent to your domain (welcome
is just an example, you can use any intent name you want).
Train your bot and start it with rasa inspect
. Send the message "/welcome"
to the bot to trigger the response.
Triggering the Welcome Message
To trigger the welcome flow, you need to send the message "/welcome"
on behalf of the user.
How you do this depends on which channel users are talking to your assistant.
Using a Chat Widget
Some Chat Widgets (including the Rasa Chat Widget)
provide the option to send a structured message when the user opens the chat window.
Configure this to send the message "/welcome"
and users will see your
Using an API call
If you are using a custom channel or the rest channel, you can send a POST request with a payload like: