Wednesday 10th February 17:50 UTC
The State of Conversation Design - Designing for the Conversational Future
How do you design for an interface where people can say and do whatever they want at any given moment? In this talk, Hans van Dam explains the proven conversation design workflow that is helping brands like Vodafone, JP Morgan, Adidas, Daimler, and many others, create better chatbots and voice assistants.
You will learn how AI Trainers, Conversation Designers, and Conversational Copywriters can work together to unify the best of technology, psychology, and language. It doesn't matter if you are creating your first chatbot or are managing multi-lingual deployments at scale. This workflow helps you unlock the potential of conversational AI through design.
Hans van Dam is founder and CEO of Conversation Design Institute, world's largest training and certification institute for conversation designers. Hans lectures at multiple universities, is a keynote speaker, podcast host, and regarded as one of the most influential people in voice (Voicebot 2020).
Link to slides