Raiffeisen, a leading Swiss retail bank, wanted to explore how to appeal to a younger audience. After the success of newcomer banks like N26 and personal finance bots like Cleo, traditional banks face fierce competition and have to improve their customer experience.
Raiffeisen has high quality human customer service operations and cares deeply about data privacy. In addition, most customer interactions are more complex than just a simple question and answer. They require multi-turn conversations.
Using the Rasa Platform, Raiffeisen was able to develop a successful proof of concept that was able to handle longer conversations and could be deployed on-premise. Their team followed the following process:
Further development of backend integrations and evaluation of production deployments.
Custom-built and trained for your specific use case cases, allowing your customers to...
Your customers are individuals with their own schedule. Allow them to manage their insurances any time they want with a 24/7 conversational assistant.
Conversations between humans are rarely one question and one answer. Rasa's advanced dialogue management is based on machine learning and allows for smarter conversations.
Rasa seamlessly integrates with your existing systems, like your CRM.
Deploy Rasa on-prem or on your private cloud and keep your customer's data secure.