A large European telecom company conducted surveys and found that over 2/3 of their customers didn't know how to upgrade their mobile plan. They tried to integrate live chat into their web portal and mobile apps, However, while they saw an increase in sales, their staffing costs also skyrocketed.
As customer satisfaction tends to be low in the telecom industry, introducing a simple FAQ bot that disappoints its users was not an option for our customer. Additionally, the company wanted to make sure that the underlying technology can be adapted into multiple languages and works with proprietary backend systems.
The Rasa Platform provides a powerful, Machine learning-based solution that allows the company to automate these complex conversations. It's tailored to their enterprise IT landscape and allows them to deploy on-premise. The conversational AI system has shown significant cost reductions, and was expanded from the web portal and mobile apps to Telegram.
The telecom will be rolling out the system to more languages and adding more skills.
Powered by the next generation of conversational AI, allowing your customers to...
Your customers are individuals with their own schedule. Allow them to manage their insurances any time they want with a 24/7 conversational assistant.
Conversations between humans are rarely one question and one answer. Rasa's advanced dialogue management is based on machine learning and allows for smarter conversations.
Rasa seamlessly integrates with your existing systems, like your CRM.
Deploy Rasa on-prem or on your private cloud and keep your customer's data secure.