Make traveling a great experience

Boost your customer experience with advanced machine learning algorithms

Boost your customer experience with advanced machine learning algorithms

Case Study

Simplifying the customer experience and reducing costs with an AI-powered travel agent


Situation

A large travel website has a huge amount of customer requests after booking a flight, hotel or rental car. The majority of the requests are urgent as their customers are about to start the journey soon or are already in a foreign country. The increased cost pressure in the industry is forcing companies to invest into automation.


Challenge

Conversations about bookings tend to get complex very quickly as there are a lot of specific rules and not many standards. That’s why simple FAQ-based bots typically don't add much value to customers. Deep integrations into backend systems are required as well, as a way to train specific machine learning models for the travel industry vocabulary.


Solution

The travel website has built a conversational travel agent with the Rasa Platform, which is integrated into their backend service and provides full control over their training data. Additionally, the company was able to train their own language model based on historic chat conversations.


Next Step

As a first step, the company focused on one specific use case. The company plans to roll out the conversational AI to more messaging channels and add more functionality.

A demo of the Rasa integration

Build a smart travel assistant

Available 24/7 in multiple languages, allowing your customers to...

Rasa is built to delight your customers and works with the IT landscape of travel & transportation companies

Let your customers reach you when they have time

Your customers are individuals with their own schedule. Allow them to manage their insurances any time they want with a 24/7 conversational assistant.

Handle complex conversations

Conversations between humans are rarely one question and one answer. Rasa's advanced dialogue management is based on machine learning and allows for smarter conversations.

Integrates into your workflow

Rasa seamlessly integrates with your existing systems, like your CRM.

Maximum data privacy and security

Deploy Rasa on-prem or on your private cloud and keep your customer's data secure.

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