Conversations about health should happen in private and stay there

Run the most advanced natural language understanding and dialogue management on-premise or in your private cloud. HIPAA compliant.

Case Study

Tia logo

HIPAA compliant natural language understanding for a digital health assistant, allowing users to get their top health questions resolved while their data is secure


Situation

Tia, a San Francisco-based healthcare startup, allows its users to answer health questions via natural language. The conversation happens within their own app, which has been downloaded thousands of times.


Challenge

Being in the healthcare space, HIPAA compliance is very important. For this reason, Tia would have had to build their own natural language understanding AI. However, developing this from scratch takes months and requires specific AI and Machine Learning talent.


Solution

Tia decided to build their conversational natural language understanding on the Rasa Stack, which is actively used by thousands of developers worldwide. Extending this with the Rasa Platform for faster NLU training, Tia was able to set up in a few days what would have taken months. Adding more training data from real users makes the system more robust over time and increases the quality.


Next Step

Extension to a wider audience and the implementation of more skills to support even more requests.

A demo of the Rasa integration

Build your own smart healthcare assistant

Powered by the next generation of conversational AI, allowing your customers to...

Rasa is built to delight your customers and can be deployed according to HIPAA compliance standards

Let your customers reach you when they have time

Your customers are individuals with their own schedule. Allow them to manage their insurances any time they want with a 24/7 conversational assistant.

Handle complex conversations

Conversations between humans are rarely one question and one answer. Rasa's advanced dialogue management is based on machine learning and allows for smarter conversations.

Integrates into your tools

Rasa seamlessly integrates with your existing systems and applications so that your customers can achieve things faster.

HIPAA compliant

Deploy Rasa on-prem or on your private cloud and keep your customer's data secure.

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