Helvetia, a leading Swiss insurance company, wanted to use conversational AI to reduce their customer acquisition costs as human agents are very expensive. Especially, for so-called “low value” policies, the costs of acquiring a new policy can exceed the insurance premium.
Cost savings should not come with a poor customer experience. That’s why Helvetia was looking for a better way to handle complex, multi-turn conversations and engage users proactively. In addition, the Swiss insurance industry has very high standards towards data privacy.
Helvetia successfully implemented the Rasa Platform and the go-live deployment showed a very high conversion rate of 30% who bought a new insurance policy via text message. The production process was structured as follows:
Extension to a wider audience. These initiatives have C-Level buy-in and allow Helvetia to sustain a competitive advantage in the future.
Your leads are individuals with their own schedule. Allow them to buy your products anytime they want with a 24/7 up and running conversational agent.
Rasa seamlessly integrates with your existing systems, like your CRM.
Sales conversations between humans are rarely only one question and one answer. Rasa's advanced dialogue management based on machine learning allows for smarter conversations.
AI is the new big differentiator to your competitors. Don't help them get ahead of you by providing them training data in a cloud tool. Instead, deploy Rasa on-prem or in your private cloud and keep your data advantage.