Meet the Assistant

The Rasa Helpdesk Starter Pack provides everything a developer needs to get started building an IT support chatbot. Many companies are automating frontline support for helpdesk operations, using chatbots and virtual assistants. The Rasa Helpdesk assistant provides a simple example of opening a support ticket, using an integration with Service Now. The Helpdesk assistant collects all relevant details about the user’s issue and then posts the data to the Service Now API. It also validates whether the user’s email address already exists in the Service Now database. The Helpdesk Starter Pack is completely open source and ready to extend and customize.

Additional Resources

• Check out the GitHub repo for this assistant!
• New Rasa Starter Pack: IT Helpdesk (Rasa Blog)
• Webinar: New Chatbot Starter Packs for Banking and IT Support (YouTube)