Skip to content

Proactive premium support

Enabling your team throughout the full lifecyle from project initiation to ongoing optimization - with enterprise-grade, service level agreement-based support and an extensive customer success program

Meet our customer success team

Our customer success team is here to help you maximize the value of Rasa and get to market faster.

Customer Success Manager (CSM)

Your Rasa CSM will ensure a clear focus on meeting your business needs and objectives as your primary liaison into Rasa. They’re your advocate within Rasa.

  • Design and drive onboarding, development, and adoption plans
  • Manage all communication & escalations
  • Develop long-term mutual strategic success plan
  • Coordinate meetings with Rasa leaders from Product Design, Product Management, AI Research, Engineering, and our founders

Customer Success Engineer (CSE)

Your Rasa CSE offers deep expertise and a proactive approach to helping solve architectural, design, and development challenges.

  • Expert technical consulting according to Rasa best practices
  • Architecture assessment & guidance
  • Code reviews & training data reviews
  • In-depth preview of upcoming feature releases to allow for effective sprint planning

Want to learn more about our customer success and support programs?