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Commercial Assistants

Connecting Brazilian Families with Emergency Government Assistance

Meet the Assistant

In the midst of the global coronavirus pandemic, the Brazilian government faced the challenge of distributing emergency aid to families across Brazil. PicPay’s Virtual Assistant validates whether a user qualifies for aid with the Brazilian government and helps them claim their benefits.

The PicPay team brought their assistant online in just 10 business days. After an initial spike of 100,000 contacts in a single day, the assistant deflects between 20k and 65k contacts per day.

Languages Supported

Portuguese

Channels

Web Chat

Industry

Financial Services

Use Case

Customer Service

PicPay serves the largest user base of any payment app in Brazil, with over 20 million customers.