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March 25th, 2021

New Rasa Starter Pack: Insurance

  • portrait of Rasa


We're thrilled to announce the addition of a new open-sourced starter pack: the Insurance starter pack. The Insurance starter pack is an example assistant that provides a set of capabilities relevant for developers building in the insurance domain. Some common tasks that are included in the pack are getting a quote, checking a claim status and ordering a new ID card.

The Insurance starter pack includes mock customer data, so developers can either download the code or fork the repository to start interacting with the bot immediately. Continue reading to see what else the pack has to offer as well as how to get the most out of it.

What the Insurance starter pack can do

The Insurance starter pack includes a set of features highlighting core insurance functions. These include:

  • Get a quote
  • Order a new ID card
  • Check claim status
  • Pay outstanding claim balance
  • File a new claim

The Insurance starter pack comes pre-packaged with four types of insurance options out of the box:

  • Health Insurance
  • Life Insurance
  • Home Insurance
  • Car Insurance

Custom actions drive many of the Insurance starter pack's capabilities and enable the creation of dynamic experiences. For example, instead of requiring users to send a large chunk of text for their claims, a custom action allows users to simply page through their claims history. Some additional features to look out for are form validation to ensure valid values on form submission, lookup tables to identify state names, and the Duckling library to extract numeric and currency values.

Getting started with the Insurance starter pack

You can find the Insurance starter pack on GitHub, where it's available to clone or fork. In the project's README, we've included detailed instructions for running the assistant.

After downloading the project locally, you can tweak and expand the assistant to your needs. Whether you are just looking for some inspiration to create an insurance based assistant, or would like to rapidly prototype a solution to get into the hands of testers, we aim to make that as simple as possible. As always, you can customize the assistant to your liking, but expect the starter pack to reduce the time it takes to build insurance-focused projects drastically.


With our Insurance starter pack, we hope to provide you with a great starting point for your project and give you the tools required to create a truly impressive bot. If you're looking for more Rasa examples, check out our other starter packs for IT Helpdesk support, Retail, and Financial Services. Lastly, we're always looking for new ideas for future starter packs. If there's a use case you'd like to see, let us know!