Transform healthcare with open source machine learning. HIPAA-compliant.

Leading organizations using AI in healthcare choose Rasa to develop AI assistants with privacy built in.

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Conversations with patients are rarely just one question and one answer

Build AI chatbots that can handle back-and-forth conversation. AI and privacy go hand in hand with assistants hosted securely on your HIPAA-compliant infrastructure.

Support your members from purchasing a policy to filing a claim.

  • Compare health plans
  • Purchase insurance
  • Update contact details
  • File and check the status of claims

HIPAA-compliant, with full control over data and IP

Keep your customer data secure. Rasa is HIPAA-compliant, offering maximum data privacy and security.

Advanced NLU and dialogue management

Customize and train language models specifically for healthcare and medical terms. Manage back-and-forth dialogues with machine learning.

Integrate & securely deploy anywhere

Integrate Rasa into existing backend systems and data sources. Deploy Rasa on-premises, or on your private cloud.

Case Study

Create a new sales channel through an AI assistant built with Rasa

Talkspace

The Challenge

Talkspace is a leader in online mental health therapy, using messaging to connect therapists with patients. The company was looking to automate repetitive conversations like onboarding with an AI assistant to minimize costs during their growth phase.

Existing cloud-based APIs like Dialogflow or LUIS are unable to meet their stringent privacy requirements and need for a HIPAA-compliant data hosting and processing.

The Solution

Talkspace chose Rasa to build an AI assistant in-house with their product team. All tools are hosted in their HIPAA-compliant on-prem or cloud servers, guaranteeing privacy and data security.

Rasa’s contextual dialogue technology allows the product team to build natural, complex conversations which connect to existing backend APIs to fetch relevant data, for example user profile information.

In just a few months, Talkspace built an AI assistant for their user onboarding flow. The assistant allows therapists focus on helping patients while lowering user acquisition costs. Talkspace plans to add more skills to its AI assistant based on real user conversations.

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