The 3 principles of conversation-driven development
Conversation-driven development is a set of practices that help teams build more resilient, more natural-sounding virtual assistants. It’s a user-centered approach that’s baked into every feature Rasa ships.
Get out of your bubble
Don’t force users to navigate your org chart. It is your job to listen to your users so you can learn to understand what they are asking, even if they don’t use the perfect wording for it.
Don’t just guess
Be sure to use a good mix of both qualitative, and quantitative data to be sure that you are able to measure whether or not the changes you make with each iteration add value in production.
It’s a product, not a project
A product mindset is essential when building conversational AI. This means that the prototyping, validation, and design iterations don’t stop with the first release. You need to build and nurture a multi-disciplinary team that can bring your brand voice to life in each and every iteration.