Great customer experience begins with understanding what users need
Understanding the nuances of your user base and building to their needs is the heart of any great customer experience.
Conversation-driven development is the process of listening to your users and using those insights to improve your AI assistant.
Conversation-driven development is a set of practices that help teams build more resilient, more natural-sounding virtual assistants. It’s a user-centered approach that’s baked into every feature Rasa ships.
Don’t force users to navigate your org chart. It is your job to listen to your users so you can learn to understand what they are asking, even if they don’t use the perfect wording for it.
Be sure to use a good mix of both qualitative, and quantitative data to be sure that you are able to measure whether or not the changes you make with each iteration add value in production.
A product mindset is essential when building conversational AI. This means that the prototyping, validation, and design iterations don’t stop with the first release. You need to build and nurture a multi-disciplinary team that can bring your brand voice to life in each and every iteration.
Get resources and practical guides on conversation-driven development, to help teams ship better virtual assistants.
Includes 5 guided activities to help teams adopt conversation-driven development.
Watch this on-demand webinar for an in-depth look at conversation-driven development.
Rasa Platform enables building assistants according to conversation-driven development.
