Incorporating HIPAA-compliant natural language understanding for better women’s health

The Challenge

Tia is a San Francisco-based women’s health startup. Their natural language app allows users to ask health questions and has been downloaded thousands of times.

In the healthcare space, HIPAA compliance is crucial. Meeting these requirements could have required Tia to build their own natural language understanding AI. Developing from scratch takes months and requires specific AI and machine learning expertise.

The Solution

Tia based their app’s natural language understanding on Rasa. Tia’s product team consists of engineers, data scientists, product managers, and designers, some of whom don’t have Python coding experience. Rasa X's intuitive user interface enables product managers to label training data, providing faster iteration cycles and ease-of-use.

The Results

Tia’s system was established in just a few days and without a research team. Using Rasa, the company could focus primarily on designing a compelling user experience. Now, Tia is able to continuously add new training data and learn from real user interactions, which continually improves accuracy.