This guide shows you how you can create a survey flow to collect a user's
feedback about their conversation experience. You achieve this by using a
link step at the end of your flow instead of an
END step.
note
This solution depends on features only available in Rasa Pro v3.9 and later.
First, create a survey flow with a flow guard
that always evaluates to false. This ensures that our flow this flow can only
be started from within another active flow.
On a scale from 1 (not at all satisfied) to 5 (completely satisfied),
how satisfied are you with this conversation?
buttons:
- payload: "/SetSlots(user_satisfaction=1)"
title: "1 (not satisfied)"
- payload: "/SetSlots(user_satisfaction=2)"
title: "2 (somewhat unsatisfied)"
- payload: "/SetSlots(user_satisfaction=3)"
title: "3 (neutral)"
- payload: "/SetSlots(user_satisfaction=4)"
title: "4 (somewhat satisfied)"
- payload: "/SetSlots(user_satisfaction=5)"
title: "5 (very satisfied)"
Finally, add the link step to start the survey flow. In this example, we
start with the CALM template bot and
add the link to the list your contacts flow:
list_contacts.yml
flows:
list_contacts:
name: list your contacts
description: show your contact list
steps:
-action: list_contacts
next:
-if:"slots.contacts_list"
then:
-action: utter_list_contacts
-link: collect_feedback
-else:
-action: utter_no_contacts
-link: collect_feedback
Train your bot and start it with rasa inspect. Send the message "list my
contacts" to the bot to trigger the response.
