Skip to content

Product Terms of Use

Last Updated: Aug 6, 2024

Terms of Use

These Terms of Use ("Terms") apply to your access and use of our Products to build, manage, train, and optimize AI Assistants (As defined below).

Terms of Use

The Terms are between you, the person accessing or using the Rasa Software ("you"; "your"), and the Rasa Entity ("Rasa", "we", "us").

The Rasa Entity means the company within our group that contracts with you, depending on your location when you enter the Terms:

  • If you are in the European Union: Rasa Technologies GmbH, with a registered address at Schönhauser Allee 175, 10119 Berlin, Germany.

  • If you are in the United Kingdom: Rasa Technologies, Ltd., with a registered address at International House, 38 Thistle Street, Edinburgh, Scotland, EH2 1EN.

  • If you are located anywhere else in the world: Rasa Technologies, Inc., with a registered address at Four Embarcadero Centre, Embarcadero Ctr #1400, San Francisco, California, 94111, United States).

To access and use the Rasa Software, you must accept the Terms. If you don't agree with the Terms or any changes we make to them, you cannot use the Rasa Software. The Terms are effective as soon as you accept them and continue as long as you access and use the Rasa Software.

Arbitration Notice

These Terms contain a mandatory arbitration clause and class action waiver. By agreeing to these Terms, you also agree to resolve any disputes through individual arbitration, and you waive your right to submit disputes to a judge or jury, or to participate in a class action, class arbitration, or representative action.

Contact Us

If you have any questions on the Terms, or if you would like to provide us with any legal notices, you can reach out to us at legal@rasa.com, or by mail at:

Rasa Technologies, Inc.
Attention: Legal Counsel
4 Embarcadero Center, Suite 1400
San Francisco, CA 94111-4164
United States of America

Any notice that we send you will be effective when sent to your email or posted in the Products. Any notice to us will only be effective once received by our Legal Counsel.

Definitions

Unless defined elsewhere in these Terms, the terms capitalized are defined below.

  • "Custom Assistant Data" means any data that is processed by a Custom Assistant, or to train and optimize Custom Assistants, including User Data.

  • "Custom Assistant" means the virtual assistant that is developed and configured using the Rasa Software, as described in the Documentation, and subject to an OSS Licence.

  • "Custom Assistant Data" means any data that is processed by a Custom Assistant, or to train and optimize Custom Assistants, including User Data.

  • "Documentation" means the documentation that we make available online to describe the ourRasa Productss and Services, including the functionalities and specifications, available at https://www.rasa.com/docs/, and as modified from time to time.

  • "IP" means all rights, titles, and interests in and to any and all intellectual and industrial property, including (a) any and all patents and applications, therefore; (b) any and all inventions, trade secrets, designs, methods, processes and know-how; (c) any and all copyrights, copyright registrations, and applications, therefore, and all other rights corresponding thereto throughout the world; (d) any and all trade names, corporate names, logos, common law, trademarks, trademark registrations, and applications, therefore, and (e) any and all computer programs, applications or software whether in sources, object or executable code, and any proprietary rights in such programs, applications or software, including documentation and other materials or documents related thereto.

  • "License Terms" means the terms applicable to the licensing of the Rasa Software, or including any licensing agreement negotiated with an entity for commercial purposes, including the Commercial Terms as modified from time to time, or otherwise, any agreement pursuant to which you are provided with access to the Products. This can include the Early Access Terms, available at https://rasa.com/early-release-software-terms/, as modified from time to time, or the Developer Terms, available at https://rasa.com/developer-terms/, as modified from time to time. The License Terms can also refer to any agreement between the entity that provides you with access to the Products, and us. If so, this custom agreement prevails over the remaining of the Licence Terms, unless specifically indicated otherwise.

  • "Losses" means claims, penalties, fees, damages, fines, costs, and expenses, including reasonable attorneys' fees.

  • "OSS" means Rasa Software licensed pursuant to an open-source software license (an "OSS License"), including the Rasa Action Server SDK.

  • "Products" refer to any software, applications, and programs licensed by Rasa, including, any Application Programming Interfaces (APIs), software development kits (SDKs), libraries, code, and programs, but excluding any open-source software (OSS). The Products include Rasa Developer, Rasa Enhanced Developer Edition, Rasa Pro, Rasa Studio, and Rasa X/Enterprise, as well as any future software developments, along with any amendments, improvements, updates, and new releases.

  • "Rasa Software" means any Rasa Products and OSS, such as the Action Server SDK, Rasa Playground, Starter Packs, channel connectors, and chat widgets.

  • "Representatives" means our affiliates, subsidiaries, employees, directors, officers, licensors and service providers.

  • "Third-Party Services" means any third-party software, application, website, technology, service, and product, including those connected or integrated to the Rasa Software, such as by way of APIs or SDKs (an "Integration").

  • "User Data" means Custom Assistant Data which can directly or indirectly identify an individual, and which is collected as part of interactions with your Custom Assistant (e.g., requests, responses, images, voice notes, and actions of a participant).

  • "User" means an individual who interacts with a Custom Assistant to make queries, trigger or request actions.

Specific Terms

The Licence Agreement prevails over the Terms in case of a conflict. The Custom Assistant is subject to an OSS Licence. The OSS Licence prevails over the Terms in case of a conflict.

We may provide you with free trial access or licenses, beta or alpha accesses, limited release, pilot, beta and alpha services, non-production release, early access or similar access, evaluation, and trial (the "Early Release Software"). Your use of the Early Release Software is subject to Rasa's Early Release Software Access Terms available at https://rasa.com/early-release-software-terms/.

IP

You agree that you may not remove any attribution, copyrights, or other IP notices in the Rasa Software. Our marks, trademarks, service names, trade secrets, and copyrights are our IP. The rights not granted herein, are reserved.

You may provide or we may ask you to provide suggestions, comments, inputs, or other feedback regarding the Rasa Software ("Feedback"). If you provide us with any Feedback, then you grant us a perpetual, irrevocable, royalty-free, non-exclusive, worldwide, sublicensable, and transferable license to use, reproduce, publicly display, distribute, modify, and publicly perform the Feedback as we see fit. Any Feedback you choose to provide is given entirely voluntarily. You understand that you will not receive any compensation for your Feedback and that we may use any Feedback you provide to improve our Products and Services.

Housekeeping Rules

When using Rasa Software, you agree to comply with our housekeeping rules. We make these rules to protect individuals' rights and freedoms, as well as to protect our IP. If you breach our housekeeping rules, we can suspend your right to access and use Rasa Software:

  • Discrimination. You cannot use the Rasa Software, to threaten individuals, propagate hateful content (e.g. any statement, image, photograph, or advertisement), or other content that could be reasonably perceived to harm, threaten, promote the harassment of, promote the intimidation of, promote the abuse of, or promote discrimination against others based solely on race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, disease or immigration status. When building, training, and optimizing the Custom Assistant, you are responsible for preventing biases and discrimination.

  • Fraud or Liability. You cannot access or use the Rasa Software to engage in or in connection with fraudulent activities. Rasa also does not allow the distribution of content that, in our sole discretion, is materially false, inaccurate, or misleading in a way that could deceive or confuse Users about important information, events, topics, or circumstances. You cannot create a false identity, forge an email address or header, phone number, or otherwise attempt to mislead us as to your identity, the identity of the sender, or the origin of a message transmitted through the Rasa Software.

  • Data Scraping. You may not access, search, or create accounts, data, or other components of the Products by other means than permitted herein, including by way of data scraping, screen taping, spiders, crawlers, data mining tools, and automatic bots, except as permitted by the Documentation (e.g. for creating BI and visualizing it through Third-Party Services).

  • No Breach of Security. You cannot attempt to gain unauthorized access to the Rasa Software, or otherwise circumvent any software protection, authentication requirements, or monitoring mechanisms. For clarity, you cannot attempt to scan, probe, or test the Products, including as part of vulnerability or intrusion testing or unauthorized bug bounty, including any network, web interfaces, or related components, nor breach any security measures.

  • IP Breach. You cannot use the Products, nor the Custom Assistant, in a manner that infringes third parties' IP, including in violation of the Digital Millennium Copyright Act ("DMCA").

  • Reverse Engineering. You may not decompile, disassemble, reverse engineer, modify, attempt to disable or circumvent any license key, or create derivative works from the Rasa Software or otherwise access any non-public interface within the Rasa Software, except as permitted herein.

  • Competition. You cannot access or use the Rasa Software for the purpose of building a similar or competitive product or service or copy any ideas, features, functions, or graphics of the Rasa Software.

Bandwidth Abuse/Throttling

You may only use our bandwidth for your content, in accordance with the Documentation.

Compliance with Laws

You agree to comply with applicable laws when using the Products, including, those applicable to User Data, and any third-party IP rights.

Your Custom Assistant can be used in accordance with applicable laws and regulations, and Third-Party Services' terms and conditions. Depending on your use case for using a Custom Assistant, various legal requirements may apply to how your Custom Assistant can be built, used, trained, or optimized. It is your responsibility to make sure that your use of the Custom Assistant, and related Rasa Software, complies with these obligations. You are also responsible for ensuring that you use our Products in a manner that is compliant with Privacy Laws.

Developer Edition

If you have selected a license key for Rasa's Developer Edition, your license is subject to the limitations in the Specific Terms for the Rasa Developer Edition outlined in the Developer Terms. Rasa Software Developer Edition license key is offered free of charge in consideration of these specific terms and limitations.

Confidential Data

When you use the Rasa Software you may access some of our confidential data, such as programs, codes, software, configurations, and algorithms which are our confidential data. While our Products are generally made available as open-source software, the Services may contain our IP, and our confidential data. Please do not disclose or use our confidential data for any other purposes than for accessing and using the Services based on the Documentation, or as otherwise permitted in these Terms.

If we provide you with access to Early Release Software, and if we indicate that the Early Release Software is confidential or "for your eyes only", then you may not disclose any part of the Early Release Software to third parties, including by way of online reviews, screenshots or sharing on social media.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE RASA SOFTWARE (INCLUDING ANY DOCUMENTATION) IS PROVIDED TO YOU "AS IS" AND "AS AVAILABLE": NEITHER US NOR OUR REPRESENTATIVES PROVIDE WARRANTIES, CONDITIONS, OR UNDERTAKINGS OF ANY KIND IN RELATION TO THE RASA SOFTWARE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE PARTIES DISCLAIM ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, DATA LOSS, MERCHANTABILITY, OR NON-INFRINGEMENT OR ANY WARRANTIES WITH RESPECT TO THE ACCURACY, RELIABILITY, OR AVAILABILITY OF ANY CONTENT OR INFORMATION MADE AVAILABLE IN OR THROUGH THE RASA SOFTWARE.

Neither we nor our Representatives are responsible for Third-Party Services, including any Integration, or third-party APIs. Your use of any Third-Party Services and rights with respect to such Third-Party Services are solely between you and the applicable third party. We are not responsible for the privacy, security, or integrity of any Third-Party Services or the practices and policies of any Third-Party Services. We make no warranties of any kind and assume no liability of any kind for your use of any Third-Party Services.

We won't be held liable for any delays or failure in the performance of any part of the Rasa Software if it's from any cause beyond our control. This includes but is not limited to, acts of god, changes to law or regulations, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, floods, strikes, power blackouts, volcanic action, unusually severe weather conditions, and acts of hackers or third-party internet service providers.

Limitation of Liability

To the maximum extent permitted by law, you agree and acknowledge that neither Rasa nor our its Representatives have any liability to you whatsoever (a) for an indirect, consequential, punitive, special, or consequential damage, including any loss of data, profits, revenues, business opportunities, goodwill, or anticipated savings under any circumstances, even if based on negligence; (b) for any other Losses. Our sole liability will be in accordance with the License Terms. The foregoing limitations apply to the full extent permitted by laws, and certain jurisdictions do not permit limitations on liability regarding moral and bodily harm, in which case, these limitations will not apply.

For the avoidance of doubt, in no instance will we or our Representatives be liable for any Losses you suffer if you use the Rasa Software in violation of these Terms, regardless of whether we terminate or suspend your right to access and use the Rasa Software to such violation.

Indemnity

You agree to indemnify and hold us and our Representatives harmless from any Losses, including legal fees and expenses in connection with a material breach of these Terms, including a breach of applicable laws.

Suspension; Termination

We may terminate or suspend your right to access and use the Rasa Software if you breach the Terms. We may report your breach of these Terms to Customer upon termination of the Terms for any reason, all terms and conditions which by their nature should survive these Terms, including any disclaimers, limitations of liability, and provision regarding the resolution of a dispute, will survive the termination of the Terms.

Dispute Resolution

The laws applicable to the Terms vary depending your location when you enter into the Terms:

  • If you are in the European Union, the laws of Germany will apply to the interpretation of the Terms (without regard to conflict of law rules or principles), and subject to the provisions below, you agree that disputes will be resolved in the competent courts of Germany.

  • If you are in the United Kingdom, the laws of the United Kingdom will apply to the interpretation of the Terms (without regard to conflict of law rules or principles), and subject to the provisions below, you agree that disputes will be resolved in the competent courts of the United Kingdom.

  • If you are located anywhere else in the world, the laws of California, United States will apply to the interpretation of the Terms (without regard to conflict of law rules or principles), and subject to the provisions below, you agree that disputes will be resolved in the competent courts of San Francisco, California.

All disputes arising out of or in connection with the present contract shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce ("ICC") by one arbitrator appointed in accordance with the said Rules, using ICC Case Connect, ICC's digital case management platform connecting parties, arbitral tribunals, and the ICC Secretariat. The arbitration will occur in English, in California, United States, or in Germany, at your discretion. No award or procedural order made in the arbitration shall be published. For the avoidance of doubts, the parties waive any right to assert any claims against the other party as a representative or member in any class or representative action, except where such waiver is prohibited by law or deemed by a court of law to be against public policy.

Changes

Subject to the License Terms, we may make changes (a) to the Terms upon written notice and (b) to the Rasa Software. If we make changes that you don't agree with, you can cease to use the Rasa Software at any time.

Notice to U.S. Government End Users

The Rasa Software, including the Documentation, are "Commercial Items" as that term is defined at 48 C.F.R. §2.101, and consist of "Commercial Computer Software" and "Commercial Computer Software Documentation." The Commercial Computer Software and Commercial Computer Software Documentation are licensed to U.S. government end users:

  • only as Commercial Items,

  • with the same rights as all other end users, and

  • according to the Terms.

Published and unpublished rights are reserved under the copyright laws of the United States. The manufacturer is Rasa Technologies GmbH.

General Stuff

You may not assign any of your rights under these Terms to anyone else. We may assign these Terms, and any of our rights and obligations hereunder to any other individual or entity at our discretion.

If it turns out that a section of these Terms isn't enforceable, then that section will be removed or edited as little as required, and the rest of the Terms will still be valid. The headers and sidebar text are provided only to make these Terms easier to read and understand. The fact that we wrote these Terms won't affect the way the Terms are interpreted. If we don't immediately take action on a violation of these Terms, we're not giving up any rights under the Terms, and we may still take action at some point.

These Terms makes up the entire agreement between you and us regarding your use of the Products, unless indicated otherwise.

Prior versions of this document