Conversational AI
For updates regarding how we utilize, improve upon, and explore conversational AI technologies, check out this category for related blog posts!
February 20th, 2025
What Are the Different Types of Agents in AI?
Kara Hartnett
Learn about the different types of agents in AI, how they function, and how enterprises can use them to automate tasks, improve decision-making, and drive efficiency.
February 18th, 2025
How Does an AI Call Center Work?
Kara Hartnett
Discover how AI call centers cut wait times, enhance interactions, and improve efficiency, helping businesses optimize customer service while reducing costs.
February 12th, 2025
What to Know About Chatbot Development Tools
Kara Hartnett
Want to create a chatbot? Learn about the best chatbot tools available and how they streamline bot development.
February 11th, 2025
New Rasa CALM Starter Pack: Retail Banking
Maxim-Carl Legault
Build AI assistants for retail banking with the Rasa CALM Starter Pack, featuring a demo assistant for transfers, balance checks, and payee management.
February 10th, 2025
Chatbot vs Conversational AI: What You Need to Know
Kara Hartnett
Learn the difference between chatbots and conversational AI, and discover which technology is right for your business needs.
January 30th, 2025
Self-improving CALM prompts Using DeepSeek R1
Alan Nichol
Daksh Varshneya
Discover how DeepSeek R1 helped diagnose and refine AI prompts, improving GPT-4o’s performance and revealing a path to more reliable conversational AI.
January 29th, 2025
Why Rasa is Your Ideal Path Forward from Nuance
Souvik Ghosh
With Nuance retiring its on-premise solutions, Rasa offers a secure, flexible alternative with seamless migration and enterprise-grade security.
January 24th, 2025
8 Chatbot Flow Examples for Optimizing Conversations
Kara Hartnett
Discover how chatbot flows can optimize customer service with 8 practical examples, and explore best practices for improving chatbot conversations.
January 22nd, 2025
Contextual Rephrasing with Small LLMs: Cutting Costs, Not Corners
Justina Petraitytė
Alan Nichol
Lower costs and deliver dynamic, natural conversations with high-performing AI assistants by leveraging smaller, open-source LLMs for tasks like contextual rephrasing.
December 31st, 2024
What Are Conversational Experiences? An Introductory Guide
Kara Hartnett
Find out how conversational experiences are shaping the future of customer service with intuitive, dialogue-based interactions.
December 20th, 2024
A Complete Guide to Enterprise Customer Service Chatbot Platforms
Kara Hartnett
Learn what you should know about enterprise customer service chatbot platforms that improve customer experience and efficiency.
December 20th, 2024
What Is Conversational IVR Software, and How Does It Work?
Kara Hartnett
Learn how conversational IVR software can streamline customer interactions and improve satisfaction with automated, voice-based solutions.
December 20th, 2024
Level Up Your Conversational AI Skills: A Holiday Learning Journey with Rasa Pro
Alan Nichol
Hugo Bowne-Anderson
Justina Petraitytė
Level up your conversational AI skills this holiday season with Rasa Pro! Explore a curated learning journey covering CALM, LLM optimization, evaluation techniques, and voice assistant integration.
December 11th, 2024
10 IBM Watsonx Assistant Competitors to Consider
Kara Hartnett
Discover the top IBM Watsonx alternatives. Compare features and pricing to choose the right AI solution for your organization's needs.
December 3rd, 2024
How to Spot “Prompt and Pray” in Disguise.
Alan Nichol
Spot the signs of 'prompt and pray' in conversational AI. Find out why methods like RAG and prompt chaining fall short and what it takes to build AI that actually works.