Conversational AI
For updates regarding how we utilize, improve upon, and explore conversational AI technologies, check out this category for related blog posts!
January 30th, 2025
Self-improving CALM prompts Using DeepSeek R1
Alan Nichol
Daksh Varshneya
Discover how DeepSeek R1 helped diagnose and refine AI prompts, improving GPT-4o’s performance and revealing a path to more reliable conversational AI.
January 29th, 2025
Why Rasa is Your Ideal Path Forward from Nuance
Souvik Ghosh
With Nuance retiring its on-premise solutions, Rasa offers a secure, flexible alternative with seamless migration and enterprise-grade security.
January 24th, 2025
8 Chatbot Flow Examples for Optimizing Conversations
Kara Hartnett
Discover how chatbot flows can optimize customer service with 8 practical examples, and explore best practices for improving chatbot conversations.
January 22nd, 2025
Contextual Rephrasing with Small LLMs: Cutting Costs, Not Corners
Justina Petraitytė
Alan Nichol
Lower costs and deliver dynamic, natural conversations with high-performing AI assistants by leveraging smaller, open-source LLMs for tasks like contextual rephrasing.
December 31st, 2024
What Are Conversational Experiences? An Introductory Guide
Kara Hartnett
Find out how conversational experiences are shaping the future of customer service with intuitive, dialogue-based interactions.
December 20th, 2024
A Complete Guide to Enterprise Customer Service Chatbot Platforms
Kara Hartnett
Learn what you should know about enterprise customer service chatbot platforms that improve customer experience and efficiency.
December 20th, 2024
What Is Conversational IVR Software, and How Does It Work?
Kara Hartnett
Learn how conversational IVR software can streamline customer interactions and improve satisfaction with automated, voice-based solutions.
December 20th, 2024
Level Up Your Conversational AI Skills: A Holiday Learning Journey with Rasa Pro
Alan Nichol
Hugo Bowne-Anderson
Justina Petraitytė
Level up your conversational AI skills this holiday season with Rasa Pro! Explore a curated learning journey covering CALM, LLM optimization, evaluation techniques, and voice assistant integration.
December 11th, 2024
10 IBM Watsonx Assistant Competitors to Consider
Kara Hartnett
Discover the top IBM Watsonx alternatives. Compare features and pricing to choose the right AI solution for your organization's needs.
December 3rd, 2024
How to Spot “Prompt and Pray” in Disguise.
Alan Nichol
Spot the signs of 'prompt and pray' in conversational AI. Find out why methods like RAG and prompt chaining fall short and what it takes to build AI that actually works.
November 29th, 2024
How Are AI Chatbots Used for Banking Services?
Kara Hartnett
Understand the role of AI chatbots in banking and how they assist with customer service, security, and daily transactions for better experiences.
November 20th, 2024
How to Develop Your Own AI Voice Assistant for Your Business
Kara Hartnett
Learn how to create an AI voice assistant, from choosing the right tools to implementing voice recognition and natural language processing.
November 11th, 2024
8 of the Best Alternatives to Cognigy
Kara Hartnett
Check out the best Cognigy alternatives. Find a solution that aligns with your business goals and drives better outcomes with our detailed comparison.
November 4th, 2024
7 Conversational AI Platforms to Explore for Your Business
Kara Hartnett
Learn what the top conversational AI platforms are, their key features, and how they enable enterprises to deliver smarter, scalable customer experiences.
October 21st, 2024
What to Know About Using LangChain Chatbots
Kara Hartnett
Explore LangChain chatbot examples to understand their capabilities and how they help enterprises build dynamic conversational experiences.