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July 3rd, 2025

Build an AI Assistant for Insurance with the Rasa Starter Pack

  • portrait of Alfonso Parra Garcia

    Alfonso Parra Garcia

Creating an AI assistant for the insurance industry brings its own set of challenges: complex workflows, sensitive data, and customers who expect fast, accurate answers. The Rasa Insurance Starter Pack gives you a ready-to-use foundation to launch assistants that handle claims, answer questions, and support policyholders through clear, structured conversations.

The starter pack includes use cases for home and auto insurance and can be extended to support other types of policies.

What’s Inside the Insurance Starter Pack?

This starter pack includes a base assistant designed specifically for insurance teams. You can use it to jumpstart development or as a reference to explore how AI handles typical customer support tasks in this domain.

Included features:

  • Claim submission: Guides users through each step of filing a claim for auto or home.
  • Claim status updates: Let policyholders check the progress of an existing claim.
  • Insurance FAQs: Responds to common questions like “What is a deductible?” or “What happens if the other driver doesn’t have coverage?”
  • Pre-built conversation flows to handle key tasks
  • Custom action examples that connect to a sample database
  • RAG-based responses pulled from example insurance documents

The starter pack is free to download, and you can run everything locally with the Rasa Pro Developer Edition. Use the pack as is, or customize it to match your backend systems, workflows, and compliance needs.

What Can the Insurance Assistant Do?

The assistant is built around four high-impact use cases:

  • Filing a claim: For a home or auto insurance policy. The flow fetches the user’s available policies and guides them through the process of filing a claim
  • Checking the status of an existing claim: Checks with a database for the existing claim and provides claim updates
  • Answer frequently asked questions: Handles insurance-specific queries using structured logic and RAG-based responses.
  • Transfer to a human agent: Simulates a handoff if the assistant can’t resolve the request.

Conversation Examples:

Get Started Today

The Rasa Insurance Starter Pack is a versatile tool for building AI assistants. It can serve as a working demonstration of Rasa CALM (Conversational AI with Language Models) architecture in the insurance sector, or act as a starting point for teams building a fully customized assistant. The pre-built conversational flows and actions can be used as-is, extended with new logic, or adapted to connect with your backend systems.

Click here for instructions to get started.

What’s Next?

You can check out more starter packs for Retail and Telecom. Additional starter packs are on the way.