finance & banking

Automate with confidence. Connect with trust.

Automate with confidence. 

Connect with trust.

Rasa helps financial institutions build intelligent, secure, and compliant conversational AI experiences specific to customer needs and trusted at scale.

AI agents for banking

Reliable agents built for financial-grade assurance

Rasa agents combine natural conversation with exact execution. With CALM, language and logic are separated, so every action follows a clear, inspectable flow. Nothing is inferred. Every step is deliberate.

Flexible enough for real banking complexity

Banks don’t run on sandbox demos. Rasa fits your infrastructure, connects with your tools, and adapts to your workflows, without forcing workarounds or relying on consultants for every change.

Consistent service across channels

Rasa connects chat, voice, apps, and social through a single logic layer. No matter where conversations start or switch, the system maintains context, intent, and fallback behavior.

Reliable agents built for financial-grade assurance

Rasa agents combine natural conversation with exact execution. With CALM, language and logic are separated, so every action follows a clear, inspectable flow. Nothing is inferred. Every step is deliberate.

Built-in transparency

Every flow in Rasa is versioned and testable. You can trace decisions, inspect language model usage, and show exactly what your assistant did, why, and how it reached an outcome.

Built for high-value, high-stakes conversations

use cases

Built for high-value,

high-stakes conversations

Most platforms rely on black-box logic or brittle rule-based workflows. Rasa gives your team complete control over how agents behave, so conversations stay predictable at scale.

Customer account support & self-service
Give customers 24/7 access to account info without hold times or broken flows.
Secure transactions & payments
Execute every step with precision, traceability, and zero errors.
Authentication & fraud support
Enforce structured checks and secure escalations across any channel.
Proactive engagement & product recommendations
Trigger timely, compliant offers based on real context, not guesswork.
Knowledge search & answer resolution
Answer questions faster with RAG-powered search that stays accurate.
Loan & credit application support
Guide applicants through every step, with audit-ready flows built in.

See what our customers are saying

customers

See what our 

customers are saying

Enterprise teams use Rasa to build and deploy high-trust AI agents that perform in production.

With Rasa, we at ERGO are completely rethinking how we build customer support experiences. It’s about developing faster and cheaper, and at scale. Rasa helps us to realize these goals.

Gregor Wiest
Head of Innovation, ERGO Group AG

Since the chatbot based on Rasa CALM can process around 50% of service desk inquiries independently, we reduced the need for human agents by approximately 30%. Thanks to the excellent backend integration capabilities of the Rasa solution, we quickly implemented the chatbot’s self-service features.

Roland Csibi
Service Hub Owner – User Support Service Hub

Our goal was to align cutting-edge AI technology with customer needs to provide seamless and innovative experiences. Partnering with Rasa allowed us to rethink how conversational AI could transform support.

Daniel Schupmann
Head of CAI/ GenAI @B2C and Digital Care Platforms/ Experience

We needed a solution that could scale with our ambitions. Rasa solves some hard problems related to conversational AI that enable us to move faster.

James Bradley
Senior Director of Data Science & Machine Learning

AI that adapts to your business, not the other way around

Build your next AI 

agent with Rasa

Power every conversation with enterprise-grade tools that keep your teams in control.