Travel, Transport, & Hospitality

Better customer support leads  to stronger patient care

Automate tasks. 

Exceed expectations.

From booking to boarding, Rasa helps travel and hospitality brands automate high-volume tasks, resolve issues quickly, and deliver great experiences.

AI agents for hospitality

Book, upgrade, confirm

Handle end-to-end booking flows without losing context. From flights to hotels, agents complete transactions in real time. No tabs, transfers, or escalations.

Resolve interruptions without repeating information

Rasa understands what’s in progress, even when travel plans change. Agents only get involved when needed, and travelers don’t have to start over.

Let customers switch channels without starting over

Whether through an app, chat, kiosk, or voice, Rasa keeps the conversation going across channels with full context and continuity.

Handle high-volume tasks without losing control

AI agents recognize who’s talking, what they’ve booked, and what’s next. They can cancel, track, refund, and confirm instantly without defaulting to generic options.

Use loyalty, booking history, and timing to personalize every flow

Rasa tailors flows based on traveler status, preferences, and past interactions to drive conversion, satisfaction, and retention.

Built for better outcomes and operational efficiency

use cases

Built for better outcomes 

and operational efficiency

From bookings to boarding, Rasa powers travel experiences that scale with demand, maintain customer trust, and give ops teams full visibility.

Booking & reservation management
Rasa automates bookings, upgrades, and cancellations with logic and context from backend systems.
Disruption handling & trip changes
From flight delays to missed connections, Rasa helps customers rebook quickly and keeps agents in the loop.
Loyalty, upsells & personalized offers
Rasa adapts to loyalty tier, trip stage, and past behavior to surface the right offer at the right time.
Customer support & policy-based requests
Not everything fits a script. Rasa handles refunds, documentation, and support with compliant flows that adapt to real user inputs
Multilingual & multichannel travel support
Travel is global. Rasa agents carry context across voice, chat, and app while localizing experiences by market, channel, and language.
Pre-arrival prep & in-destination guidance
Rasa keeps travelers informed and ready with real-time updates, itinerary reminders, and local guidance before, during, and after arrival.

See what our customers are saying

customers

See what our 

customers are saying

Enterprise teams use Rasa to build and deploy high-trust AI agents that perform in production.

With Rasa, we at ERGO are completely rethinking how we build customer support experiences. It’s about developing faster and cheaper, and at scale. Rasa helps us to realize these goals.

Gregor Wiest
Head of Innovation, ERGO Group AG

Since the chatbot based on Rasa CALM can process around 50% of service desk inquiries independently, we reduced the need for human agents by approximately 30%. Thanks to the excellent backend integration capabilities of the Rasa solution, we quickly implemented the chatbot’s self-service features.

Roland Csibi
Service Hub Owner – User Support Service Hub

Our goal was to align cutting-edge AI technology with customer needs to provide seamless and innovative experiences. Partnering with Rasa allowed us to rethink how conversational AI could transform support.

Daniel Schupmann
Head of CAI/ GenAI @B2C and Digital Care Platforms/ Experience

We needed a solution that could scale with our ambitions. Rasa solves some hard problems related to conversational AI that enable us to move faster.

James Bradley
Senior Director of Data Science & Machine Learning

Resources

customer story

Eddy Travels

Simplifying the trip planning experience for millennials, with an AI-powered travel assistant. Eddy Travels tuned their NLU accuracy to 96%, providing an improved chatting experience.

Read story
Ebook

[BLUEPRINT] How to Implement Voice AI That Delivers Real Results

This guide is built for teams who need voice AI that performs, not just sounds good. If you're scaling automation and want something that holds up under pressure while cutting LLM costs by 80% and reducing response times by 8x, we think you’ll find this helpful.

Read article
Guide

Conversational AI Platform Buyer's Guide

Navigate the world of generative conversational AI solutions and make the right choice to drive business success and innovation.

Read article

AI that adapts to your business, not the other way around

Build your next AI 

agent with Rasa

Power every conversation with enterprise-grade tools that keep your teams in control.