Government & Public Sector

Automate routine requests. Speed up service.

Automate routine requests.

Speed up service.

Rasa helps public sector teams handle high-volume questions, streamline complex workflows, and serve communities more efficiently, without compromising trust or compliance.

AI agents for public service

Automate citizen services with clarity and control

From rescheduling benefits interviews to submitting school absence documentation, Rasa agents complete the task, staying secure and compliant.

Reduce wait times and repeat contacts

When demand spikes, Rasa keeps services running smoothly. Whether it’s garbage pickup alerts, early voting requirements, or school closures, agents deliver fast, accurate answers to the most common citizen questions.

Secure automation that earns public trust

Rasa gives agencies full control and visibility. Track every flow, rule, and trigger with explainable automation that meets the highest standards for data protection and policy compliance.

Built for clarity, compliance, and citizen satisfaction

use cases

Built for clarity, compliance, 

and citizen satisfaction

From benefits to business licenses, Rasa powers government services that reduce backlogs, close loops faster, and keep citizens informed.

Citizen service & case management
Rasa helps residents update addresses, check status, verify identity, and complete transactions.
Benefits, claims & eligibility support
Agents check eligibility, track status, and route issues supporting programs like unemployment and disability services.
Permitting, licensing & compliance
From intake to inspections, Rasa automates renewals, fee calculations, and rule-based flows for complex applications.
Public alerts, notifications & field service support
Notify citizens in real time, route requests, confirm appointments, and collect feedback—all from one trusted agent.

See what our customers are saying

customers

See what our 

customers are saying

Enterprise teams use Rasa to build and deploy high-trust AI agents that perform in production.

With Rasa, we at ERGO are completely rethinking how we build customer support experiences. It’s about developing faster and cheaper, and at scale. Rasa helps us to realize these goals.

Gregor Wiest
Head of Innovation, ERGO Group AG

Since the chatbot based on Rasa CALM can process around 50% of service desk inquiries independently, we reduced the need for human agents by approximately 30%. Thanks to the excellent backend integration capabilities of the Rasa solution, we quickly implemented the chatbot’s self-service features.

Roland Csibi
Service Hub Owner – User Support Service Hub

Our goal was to align cutting-edge AI technology with customer needs to provide seamless and innovative experiences. Partnering with Rasa allowed us to rethink how conversational AI could transform support.

Daniel Schupmann
Head of CAI/ GenAI @B2C and Digital Care Platforms/ Experience

We needed a solution that could scale with our ambitions. Rasa solves some hard problems related to conversational AI that enable us to move faster.

James Bradley
Senior Director of Data Science & Machine Learning

Resources

Serbia eUprava logo
customer story

Modernizing public services with AI

How Serbia’s e-Government platform, eUprava, uses Rasa to simplify access to 60+ services, reduce confusion, and expand digital access across agencies.

Read the case study
Webinar

Navigating LLM Compliance in Regulated Industries

Can regulated industries innovate with AI while maintaining compliance? Join us to discover how to leverage LLMs in highly regulated environments.

Read article

AI that adapts to your business, not the other way around

Build your next AI 

agent with Rasa

Power every conversation with enterprise-grade tools that keep your teams in control.