A better first line of defence

features

A better first line

of defense

Customer support automation

Resolve FAQs and repetitive issues automatically so agents can focus on critical needs.

Technical support & troubleshooting

Guide users step by step through device or software issues with smart decision trees.

Billing & payments

Automate billing questions, send reminders, and accept payments 24/7.

Subscription & account changes

Handle account updates and plan changes without a support rep.

Order tracking & post-purchase support

Answer “where’s my order” before it hits your ticket queue.

Appointment rescheduling

Let patients reschedule or cancel without calling the front desk.

Claims status updates

Let customers check claim progress without needing to call in.

First notice of loss (FNOL)

Kick off the claims process with automated, structured reporting.

See what our customers are saying

customers

See what our

customers are saying

Enterprise teams use Rasa to build and deploy high-trust AI agents that perform in production.

With Rasa, we at ERGO are completely rethinking how we build customer support experiences. It’s about developing faster and cheaper, and at scale. Rasa helps us to realize these goals.

Gregor Wiest

Head of Innovation, ERGO Group AG

Since the chatbot based on Rasa CALM can process around 50% of service desk inquiries independently, we reduced the need for human agents by approximately 30%. Thanks to the excellent backend integration capabilities of the Rasa solution, we quickly implemented the chatbot’s self-service features.

Roland Csibi

Service Hub Owner – User Support Service Hub

Our goal was to align cutting-edge AI technology with customer needs to provide seamless and innovative experiences. Partnering with Rasa allowed us to rethink how conversational AI could transform support.

Daniel Schupmann

Head of CAI/ GenAI @B2C and Digital Care Platforms/ Experience