Build for volume. Ready for anything.
Build for volume.
Ready for anything.
Rasa helps telecom providers handle high-volume support with intelligent agents that connect across systems, recover from errors, and never lose the thread.
AI agents for telecom
Most solutions offer chat and IVR agents, but they’re brittle. Rasa routes complex workflows like SIM activation, plan changes, or roaming deactivation through deterministic flows.
Rasa gives you full transparency into automation behavior. Every fallback, escalation, or failure ties back to logic (not guesswork), so CX, ops, and compliance teams always have a clear view of what happened.
Promo spikes, outages, and mass inquiries? Rasa is built for high concurrency, fallback recovery, and channel handoff. Your AI agents won’t collapse when conversations are unpredictable or volumes surge.
On-prem, hybrid, OSS/BSS, or legacy stacks—Rasa fits into your world. Deploy how and where you need, and configure with APIs, Python, and custom logic.
Whether it’s chat, IVR, or WhatsApp, Rasa keeps the same logic and context flowing across every channel. There is no duplicated logic or restarts, just continuity.
Built for scale, speed, and service recovery
Built for scale, speed,
and service recovery
From onboarding to outages, Rasa powers high-volume telecom experiences where accuracy is critical and automation has to earn trust.
See what our customers are saying
See what our
customers are saying
Enterprise teams use Rasa to build and deploy high-trust AI agents that perform in production.
With Rasa, we at ERGO are completely rethinking how we build customer support experiences. It’s about developing faster and cheaper, and at scale. Rasa helps us to realize these goals.
Since the chatbot based on Rasa CALM can process around 50% of service desk inquiries independently, we reduced the need for human agents by approximately 30%. Thanks to the excellent backend integration capabilities of the Rasa solution, we quickly implemented the chatbot’s self-service features.
Our goal was to align cutting-edge AI technology with customer needs to provide seamless and innovative experiences. Partnering with Rasa allowed us to rethink how conversational AI could transform support.
We needed a solution that could scale with our ambitions. Rasa solves some hard problems related to conversational AI that enable us to move faster.
Resources
Doubling automation with AI that adapts
Learn how Swisscom transformed customer support by cutting 50% of costs, boosting NPS 2.5x, and scaling AI that responds naturally across languages and channels.
High customer satisfaction
Learn how Deutsche Telekom improved scalability and customization to deliver reliable customer service for millions of
AI that adapts to your business, not the other way around
Build your next AI
agent with Rasa
Power every conversation with enterprise-grade tools that keep your teams in control.
