We're pleased to share that Rasa has been assessed and categorized in two of CMP's latest technology evaluations: an Up & Coming provider in the CMP Prism for Chatbot/Virtual Agent, and a Core Performing provider in the CMP Prism for Voicebot/Conversational IVR.
The CMP Prism is an independent, analyst-led evaluation framework that benchmarks customer contact technology against industry standards. Prisms are refreshed twice a year to reflect the latest advancements, provider performance, and shifts in the market. Each evaluation draws on a comprehensive methodology that combines analyst input, practitioner feedback, and real-world marketplace data across ten investment criteria, before sorting providers into five tiers: pioneering, leading, core performing, up & coming, and emerging.
For the Chatbot/Virtual Agent Prism, CMP evaluated 20 solution providers. For Voicebot/Conversational IVR, it evaluated 27. Being categorized in both reflects Rasa's commitment to delivering innovative, adaptable solutions that help CX and customer contact leaders improve customer experiences and operational efficiency.
For enterprises operating in regulated industries, adaptability is important. Rasa gives teams the control of building in-house, the speed of buying off-the-shelf, and the governance required to operate at scale, so engineers can start with the business logic and customer journeys that differentiate their product, rather than rebuilding conversational AI infrastructure from the ground up.
As Nicole Kyle, Chief Product Officer of CMP, puts it: "CMP Prism benchmarks solutions against industry standards, supported by CMP analysts who contextualize what matters most to your organization. CMP Prism was created to assess solution providers like Rasa to take the guesswork out of tech decisions, replacing vendor spin with objective, research-backed benchmarks."
For the full picture, download the refreshed CMP Prism for Chatbot/Virtual Agent and the CMP Prism for Voicebot/Conversational IVR.
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