We're pleased to share that Rasa has been assessed and categorized in two of CMP's latest technology evaluations: an Up & Coming provider in the CMP Prism for Chatbot/Virtual Agent, and a Core Performing provider in the CMP Prism for Voicebot/Conversational IVR.

The CMP Prism is an independent, analyst-led evaluation framework that benchmarks customer contact technology against industry standards. Prisms are refreshed twice a year to reflect the latest advancements, provider performance, and shifts in the market. Each evaluation draws on a comprehensive methodology that combines analyst input, practitioner feedback, and real-world marketplace data across ten investment criteria, before sorting providers into five tiers: pioneering, leading, core performing, up & coming, and emerging.

For the Chatbot/Virtual Agent Prism, CMP evaluated 20 solution providers. For Voicebot/Conversational IVR, it evaluated 27. Being categorized in both reflects Rasa's commitment to delivering innovative, adaptable solutions that help CX and customer contact leaders improve customer experiences and operational efficiency.

For enterprises operating in regulated industries, adaptability is important. Rasa gives teams the control of building in-house, the speed of buying off-the-shelf, and the governance required to operate at scale, so engineers can start with the business logic and customer journeys that differentiate their product, rather than rebuilding conversational AI infrastructure from the ground up.

As Nicole Kyle, Chief Product Officer of CMP, puts it: "CMP Prism benchmarks solutions against industry standards, supported by CMP analysts who contextualize what matters most to your organization. CMP Prism was created to assess solution providers like Rasa to take the guesswork out of tech decisions, replacing vendor spin with objective, research-backed benchmarks."

For the full picture, download the refreshed CMP Prism for Chatbot/Virtual Agent and the CMP Prism for Voicebot/Conversational IVR.

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Frequently Asked Questions

What is the CMP Prism?

The CMP Prism is an independent, analyst-led evaluation framework that benchmarks customer contact technology against industry standards, drawing on analyst input, practitioner feedback, and real-world marketplace data across ten investment criteria. It is refreshed twice a year to reflect the latest advancements and shifts in the market.

How did Rasa perform in the CMP Prism evaluations?

Rasa was recognized as an Up & Coming provider in the CMP Prism for Chatbot/Virtual Agent and a Core Performing provider in the CMP Prism for Voicebot/Conversational IVR.

How many providers were evaluated in each CMP Prism report?

CMP evaluated 20 solution providers for the Chatbot/Virtual Agent Prism and 27 for the Voicebot/Conversational IVR Prism.

What are the five tiers used to categorize providers in the CMP Prism?

Providers are sorted into five tiers: pioneering, leading, core performing, up & coming, and emerging.

Why does being recognized in both Prisms matter for Rasa?

Being categorized in both evaluations reflects Rasa's commitment to delivering innovative, adaptable solutions that help CX and customer contact leaders improve customer experiences and operational efficiency.

What makes Rasa well-suited for enterprises in regulated industries?

Rasa gives teams the control of building in-house, the speed of buying off-the-shelf, and the governance required to operate at scale, so engineers can focus on business logic and customer journeys rather than rebuilding conversational AI infrastructure from scratch.

Where can I access the full CMP Prism reports?

You can download the refreshed CMP Prism for Chatbot/Virtual Agent and the CMP Prism for Voicebot/Conversational IVR directly from the CMP website.

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