Rasa Recognized in 2022 Gartner® Magic Quadrant™

We’re extremely excited to announce that Rasa has been recognized by Gartner in its first ever 2022 Magic Quadrant for Enterprise Conversational AI.

Before we explore what this means for Rasa, it’s important to understand the significance of a Magic Quadrant report. A majority of IT decision makers use analyst information as a critical resource when evaluating vendors, especially in today’s automated landscape where platforms for creating AI assistants are abundant. And at Rasa, we believe that Gartner is one of the most influential analyst groups out there.

Being recognized by Gartner and by brands across the globe is a testament to our ambition to change the way companies engage with their customers.

This is Gartner’s first Magic Quadrant for Enterprise Conversational AI Platforms, and Rasa has been recognized as a Niche Player. According to Gartner, “The enterprise conversational AI platform market focuses on the needs of larger enterprises by targeting multiple use cases, modalities of conversation (i.e. speech, chat, text messaging and email) and the ability to operationalize within the enterprise.” (1)

Here at Rasa, we couldn’t agree more with that sentiment. For us, customer experience is a key differentiator in the success of organizations as they accelerate their digital transformation initiatives. Our ambition is to make it easy for organizations of every size and complexity to build superior AI assistants.

In today’s automated landscape, there is no shortage of options for enterprises seeking a platform to create AI assistants, and Gartner research methodology confirms this. “Gartner looked at over 250 vendors in the conversational AI space and invited over 100 of those vendors to the prequalification survey. This prequalification survey was completed by over 75 vendors and helped form the inclusion criteria.”(1) They continue describing their process by saying “Gartner analysts involved in this research conducted more than 3,000 inquiries about the chatbot market over the last two years.”(1)

Rasa’s recognition spans the globe, and our platform allows companies to lower costs through support automation and build next-level customer experiences, improving customer satisfaction, and providing a scalable way to capture customer intelligence. Our focus on excellent customer experience has been tested and supported over the years to lead us to where we are today: a stand-out in the conversational AI industry.

While we gear up for 2022 with new product launches and events, our main focus remains steadfast. Rasa will continue enabling our customers to support theirs through quality, on-demand service via our conversational AI enterprise platform.

Rasa has previously been named a 2020 Cool Vendor™ in Conversational AI Platforms2 by Gartner and has been recognized in several other research publications:

• 2021 Gartner Hype Cycle™ for NLU Technologies (3) & 2021 Gartner Hype Cycle™Artificial Intelligence report (4)
• Solution Criteria for Enterprise Conversational AI Platforms (5)
• Choosing the Right Conversational AI Platform (6)

For more information on Gartner evaluation criteria and Rasa’s recognition, you can download a complimentary copy of the report here.

Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Cool Vendor, Hype Cycle and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

1. Gartner, “Magic Quadrant for Enterprise Conversational AI Platforms,” Magnus Revang, Anthony Mullen, Bern Elliot, Published 24 January 2022.

2. Gartner, “Cool Vendors in Conversational AI Platforms,” Magnus Revang, Jessica
   Ekholm, Anthony Mullen, Bern Elliot, Van Baker, Annette Zimmermann, Published 16 October 2020.

3. Gartner, “Hype Cycle for Artificial Intelligence, 2021,” Shubhangi Vashisth, Svetlana Sicular, Published 29 July 2021.

4. Gartner, “Hype Cycle for Natural Language Technologies, 2021,” Bern Elliot, Anthony Mullen, Adrian Lee, and Stephen Emmott, Published 21 July 2021.

5. Gartner, “Solution Criteria for Enterprise Conversational AI Platforms,” Soyeb Barot and Jeffery Skowron, Published 20 April 2021.

6. Gartner, “Choosing the Right Conversational AI Platform,” Bern Elliot, Mangus Revang, Anthony Mullen, and Van Baker, Published 26 August 2021.