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Rasa Product Recap 2022

December 28th, 2022

Rasa Wrap: Product Recap 2022

  • portrait of Lauren Goerz

    Lauren Goerz

Here at Rasa, our mission is to empower the world’s largest brands to interpret people’s needs with open and extensible conversational AI. This past year we have demonstrated our commitment to our mission by focusing our efforts to help our customers scale their enterprise conversational AI products. Here are some of our key product milestones from 2022.

Introduction of a unified platform experience

  • Introducing the Rasa Platform
    In October 2022, we introduced the Rasa Platform. A conversational AI platform that brings together everything you need to build, improve, and manage AI assistants, all in one seamless experience. It combines the flexibility of the Rasa Framework, an open-code conversational AI framework for developers who want full control and customization, with Rasa Studio, a powerful no-code interface that makes building, refining, and managing your AI assistants easy for non-technical teams.

With Rasa, you don’t have to choose between flexibility and simplicity — you get both. Developers can dive deep into code and customize the AI as needed, while teams can use the intuitive Rasa Studio UI to create, test, and deploy solutions without writing a single line of code.

The Rasa Platform is designed to scale with you. Whether you're looking for full code flexibility or a user-friendly interface, our platform gives you the tools to create intelligent, automated conversations that grow with your business.

Continuous Improvements for the Rasa Open Source Project

  • Rasa Open Source 3.2 Release
    With our June launch of Rasa Open Source 3.2, we affirmed our commitment to the continuous development of our open source project by releasing a significant improvement to our asynchronous tracker store (what retrieves and saves conversation history) to aid system performance and enabled the TED Policy to train with GPU or CPU.

    We have released further improvements in follow-on releases. More details can be found in the release notes.

Focus on Enterprise customers and their multidisciplinary teams' needs in tuning and optimizing Rasa AI assistants

  • End of Support for the Rasa X Community Edition
    In June 2022, we announced that Rasa will not be releasing new versions of the Rasa X Community Edition, making Release 1.1 the last free version of Rasa X. This change allowed us to invest more in research and development in Rasa Studio and will enable us to drive innovation within the Rasa Platform, and place a particular focus on tooling that meets the needs of our enterprise customers and users.

Additional Improvements

  • Customer Support Program Revamp
    In 2022, we revamped our customer support program and launched a brand-new Rasa Support Portal. With our new Support Portal experience, you can create cases, get updates, and engage with Rasa engineers

  • New Release and Maintenance Policy
    We also optimized our Release and Maintenance Policy to clearly outline our End of Life policy. This policy gives a comprehensive definition of how long a given release is maintained and supported.

That’s a wrap! If there are any product updates listed above that you’d like to learn more about, please don’t hesitate to connect with an expert. As always, we are forever grateful for the continued partnerships with our customers - we look forward to serving you and your own customers in the new year.